New Delhi: Food delivery app Swiggy has landed in a soup after it sent an apology and a coupon worth Rs 200 to a woman who complained of abuse by a delivery boy in Bengaluru.
The delivery boy had allegedly sought sexual favours from the woman, the Times of India reported.
Narrating the incident on social media, the woman said when the delivery boy turned up at the door with food, he abused her and asked for sexual favours.
“I was taken aback... had to literally snatch my food package from him and shut my door on his face. I was... disgusted to let alone eat, but to even look at the food...(sic),” she said in a Facebook post.
To her surprise, when the woman placed a complaint with the food delivery app, she received a ‘sorry’ note and a coupon of Rs 200.
Swiggy later apologised to her on Facebook and assured action.
A spokesperson of the food delivery app said, “Customer safety is of utmost importance to us at Swiggy, and we maintain zero tolerance towards any misbehavior. Since this misunderstanding between the customer and delivery executive came to our notice, we have been in touch with the customer constantly. We have extended our full support to the investigation and the matter has been resolved with all parties involved. Swiggy is committed to bringing in the necessary confidence and control in providing great consumer experience.”
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