Man Thanks Staff For Making Flight Delay Bearable But Has A Message For IndiGo

The ongoing cold wave in North India, coupled with dense fog, has led to numerous flight delays and caused significant disruptions for passengers. Many travellers have expressed frustration over the lack of timely communication and perceived shortcomings in service from airlines. Despite the criticism, some passengers are taking a different approach by commending flight staff for their efforts in managing adverse conditions. A recent instance involved an IndiGo Airline passenger who shared positive feedback on social media, praising the flight staff for their efforts in making the delayed flight experience more bearable.

In a long post, a frequent flyer user wrote, “My Hyderabad Jaipur flight was ready for take-off at 4:50 am and just as the aircraft door was being closed, three passengers rushed up the aisle and began arguing with the crew and departing ground staff. It appeared two of their fellow travellers had not arrived at the boarding gate in time. The passengers abused and threatened the staff and I must say the crew handled the situation very calmly.”

He added that their flight was diverted to Ahmedabad instead of landing in Jaipur due to poor visibility. The IndiGo staff gave the passengers a nice refreshment hamper and “remained on their toes”. The user wrote, “Once we landed at Ahmedabad, we were requested to remain in the aircraft. Every passenger was handed a refreshment hamper that contained a fairly large cookie, some nuts and a packaged fruit beverage. Water and coffee were on the house. The crew remained on their toes throughout. The wait was annoying but the crew ensured it didn’t become agonising.”

He concluded the post, by saying that IndiGo Airlines needs to do better when it comes to improving the flight schedule, meanwhile, the crew and staff of the airline were the saving grace of the flying experience.

Commenting on this post, an X user wrote, “We need people sharing their positive experiences too, instead of using Twitter purely for ranting and cribbing all the time against brands, especially airlines, which are incurring mounting costs with each delay and diversion (plus crew working extra hard), due to winters. ”

Another person wrote, “Good to hear some positive feedback though never received anything as such in person. Btw a suggestion would be during winter when you know fog’s gonna hamper your schedule why have a 5/6/7 am flight to the North? Why not plan better guys?”