Following several complaints over four days, public sector lender Bank of India has restored its online services, the bank said in a statement. The bank had earlier this week stated on Twitter that it was upgrading its Core Banking System. However, following this upgradation, customers stormed Twitter alleging that the online services were down. What surprised them more was that the problem went on for four days.
The bank, however, had said that all its systems are working smoothly, News18 had reported earlier. “…RTGS,NEFT, Internet Banking & BOI Mobile services are now live post upgradation and near to stabilize,” said the bank later in a Twitter post.
https://twitter.com/BankofIndia_IN/status/1487269698492268545?t=UYLhVeaa1JUCdFBCjwl3hA&s=08
On Twitter too, Bank of India has replied to a customer saying the same.
“Sir, sorry for inconvenience caused to you. We would like to inform you that all the banking services has been restored. However, if you are still facing issues, please DM us,” it said in a reply to a customer complaint.
Sir, sorry for inconvenience caused to you. We would like to inform you that all the banking services has been restored. However, if you are still facing issues, please DM us.— Bank of India (@BankofIndia_IN) January 28, 2022
What Happened at Bank of India?
On January 23, public lender Bank of India in a Twitter statement said that it had scheduled the migration process of its customers as part of its core system upgradation from January 21, and the process will be completed by January 24.
However, from that day onwards, customers started complaining of failures in online transactions. Complaints started pouring in on Twitter, stating that they are not being able to carry out key banking services including net banking, cheque clearances, transaction failures, and more. According to CNBC-TV18, the bank said that the issues were caused by “minor glitches” because of the upgrade.
Your system not working we can’t do neft & Rtgs clearing of cheque is also delay by 4 days. How can we manage as small trader.?— Bhavik Doshi (@BhavikDoshiRaj) January 28, 2022
Already registered the grievance on 25th Jan & today is 28th Jan. No reply received. IMPS turn around is T+1 day but today it’sT+3 day.— Ami P (@ap12ka4) January 28, 2022
Done a RTGS today at around 2:30 PM of arround 2.4 Lakhs from my @BankofIndia_IN account to @ICICIBank a/c. @RBIsays max time for RTGS is 30 mins. its almost 6 hours, still not credited. How is this acceptable ? @ICICIBank_Care @RBI @DasShaktikanta— Sudipta SIngha (@sud_singha) January 27, 2022
@BankofIndia_IN wth is wrong with this bank no NEFT transaction are happening #bankofindia what kind of service you people are providing we have to wait for 1 transaction 4 days are we going back to 1950.What if somebody have emergency BOI really sucks this is y #cryptocurrency— Syed Irfan (@GutsyHustler) January 28, 2022
However, all the complaints were met with one same reply.
Dear customer, regret for the inconvenience. kindly submit your feedback/complaint through online portal https://t.co/EWRW6wlxOw Thank You for your cooperation.— Bank of India (@BankofIndia_IN) January 28, 2022
Bank of India issued the statement after this report was initially published.
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