- Press "Options" on your controller, then "Eject" to try removing the disc first.
- Find your Model number on the back or on the spine of the console. It will contain "CUH" followed by four numbers and a letter.
- Depending on your model, locate the manual eject hole and insert a Phillips screwdriver. When you turn the tool, the disc should eject.
Using a Controller
Press the PlayStation button on your controller. This will return you to the main menu if you aren't there already. If your controller isn't working, make sure it's fully charged.
Press the "Options" button. This is the button on the right side of the touchpad. A panel will open on the right.
Select Remove Disc. The game disc should remove. If this doesn't work, push the Eject button on your PS4. This is the button with the arrow symbol. If the disc isn't ejected from the console, proceed to the next method for your PlayStation model.
Ejecting Stuck Disc for CUH-7000/CUH-2015 Series
Unplug your PS4. Turn off your console and unplug all connected cables, including the power cable and HDMI cable. To double-check your Model number, look at the back or spine of the system. It should be located next to MODEL. You will need a long Phillips screwdriver for this method.
Place the console upside down on a clean, flat surface. The PlayStation logo should be facing away from you. If there's a cap on the screw hole directly above the logo, remove it. Newer consoles may not have this screw cover.
Carefully insert the screwdriver into the screw hole. Fit the tool into the grooves properly.
Turn the screwdriver counter-clockwise to release the disc. This will take a few turns of the screw. You may feel some resistance; there is a layer of plastic you'll need to push through in order to remove the screw. The disc should release as you turn the screwdriver.
Use your hand to carefully remove the released disc. If you touched the disc on the bottom, you should clean it before using it again. Turn your console right-side up again.
Plug in your PS4 and power it on. Connect the power cord and HDMI cable, then use the power button on your console or controller to turn it on. You can now enter a new disc into your PlayStation 4.
Ejecting Stuck Disc for CUH-1200 Series
Unplug your PS4. Turn off your console and unplug all connected cables, including the power cable and HDMI cable. To double-check your Model number, look at the back or spine of the system. It should be located next to MODEL. You will need a long Phillips screwdriver for this method.
Place the console on a clean, flat surface facing you. The PlayStation logo should be on the right side. You'll need to remove the left panel.
Place your palms on the top panel with your fingers resting on the far side. You may need to turn the console for this. The base of your palms should be near the seam of the console.
Apply moderate pressure with your palms, then use your fingers to slide the top panel. You should hear a distinct click. The top panel will move about 7mm/0.27 inches.
Lift the panel from the left side and remove it. You should see a screw with the PlayStation symbols near the disc slot. If desired, you can clean your PS4 by dusting this section with compressed air.
Carefully insert the screwdriver into the screw. Fit the tool into the grooves properly.
Turn the screwdriver clockwise. The disc should release.
Use your hand to carefully remove the released disc. Be sure to avoid touching the bottom of the disc.
Replace the top panel. Place the panel over the exposed section, leaving about 7mm/0.27 inches from the seam. Then, slide the panel towards the seam until you hear a click.
Plug in your PS4 and power it on. Connect the power cord and HDMI cable, then use the power button on your console or controller to turn it on. You can now enter a new disc into your PlayStation 4.
Ejecting Stuck Disc for CUH-1110/CUH-1000 Series
Unplug your PS4. Turn off your console and unplug all connected cables, including the power cable and HDMI cable if you connected your PS4 to a TV or monitor. To double-check your Model number, look at the back or spine of the system. It should be located next to MODEL. You will need a long Phillips screwdriver for this method.
Place the console on a clean, flat surface facing you. The PlayStation logo should be on the right side. You'll need to remove the left panel.
Place your palms on the top panel with your fingers resting on the far side. You may need to turn the console for this. The base of your palms should be near the seam of the console.
Apply moderate pressure with your palms, then use your fingers to slide the top panel. You should hear a distinct click. The top panel will move about 7mm/0.27 inches.
Lift the panel from the left side and remove it. You should see two sets of vents on the left side.
Locate the screw in the first vent. This is the vent closest to the eject slot, not the vent grouped with other vents. Shine a light through this vent to find the manual eject screw.
Carefully insert the screwdriver into the screw. Fit the tool into the grooves properly.
Turn the screwdriver counter-clockwise to release the disc. This will take a few turns of the screw. You shouldn't feel much resistance when turning the screw. The disc should eject halfway out the disc slot.
Use your hand to carefully remove the released disc. Be sure to avoid touching the bottom of the disc.
Replace the top panel. Place the panel over the exposed section, leaving about 7mm/0.27 inches from the seam. Then, slide the panel towards the seam until you hear a click.
Plug in your PS4 and power it on. Connect the power cord and HDMI cable, then use the power button on your console or controller to turn it on. You can now enter a new disc into your PlayStation 4.
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