- Apple does not allow users to transfer existing iTunes credit from one account to another.
- If you have unused gift card credit, you can request to return the balance to the original card by contacting Apple support.
- After returning the balance to the original gift card, the balance can be redeemed by another account.
Can you transfer iTunes credit?
No—you cannot transfer your iTunes credit to another person. Existing balance and credit in your Apple account cannot be transferred to another user while it's in your account. If your balance was redeemed from a gift card and you haven't spent the original amount, you can request to have the balance returned to the original gift card. After replacing the balance, you'll be able to give the gift card to someone else. The new recipient will then be able to redeem the gift card balance on their own account. To do this, you must contact Apple to request a return of the balance to the original gift card, and the full balance must be unspent. You can always check an Apple gift card balance. iTunes credit cannot be traded in for cash or added to your Apple Pay cash balance.
Live Chat with Apple Support
Go to Apple's support page in your web browser. One of the quickest ways to request that your balance be returned to the original gift card is to chat with an Apple Support agent.
Click iTunes Store. This will be underneath Apps & Services.
Click Gift Card & Codes.
Click Questions about gift cards or codes.
Click Continue. This will be underneath See your support options. Apple will supply you with articles for common fixes.
Scroll down and click Chat. You will see your wait time underneath Chat.
Fill in your information. You'll need to input your First Name, Last Name, and Email.
Click Continue. A new window will open, and you will be redirected to the live chat. You will be connected with an Advisor.
State your issue. Be sure to let the support team know that you would like to return your unused balance back to the original gift card. You will only be able to do this if the balance has not been spent.
Press the arrow to send your message.
Wait for a response. As this is a live chat, it should not take too long to receive your response. You may be asked to supply your Apple ID, activation code, iTunes Card serial number, and/or additional details. Apple Support will return the balance to your original gift card as long as you have not used the balance. You can then gift another person the gift card. They will be able to activate, redeem, and use the iTunes gift card.
Calling Apple Support
Go to Apple's support page in your web browser. You can also contact Apple by phone to have your balance restored to the original gift card. The fastest way to call Apple is to initiate the call in your web browser.
Click iTunes Store. This will be underneath Apps & Services.
Click Gift Card & Codes.
Click Questions about gift cards or codes.
Click Continue. This will be underneath See your support options. Apple will supply you with articles for common fixes.
Scroll down and click Call. You will see your wait time underneath Call.
Click Call Now or Schedule a Call.
Fill in your information. You'll need to include your Phone Number, First Name, Last Name, and Email. If you choose Schedule a Call, you'll be able to select the date and time for Apple Support to call you. Make sure to select your correct Time Zone. Check Text me a reminder if you'd like Apple to send you a reminder text. Standard text messaging and data fees will apply.
Click Continue. You'll be sent a confirmation to the email you used. You'll also see your Case ID. Apple will call you shortly.
Pick up the call. Apple will call you from one of their many support numbers.
Discuss your issue and solutions. Be sure to let the support team know that you would like to return your unused balance back to the original gift card. You will only be able to do this if the balance has not been spent. You may be asked to supply your Apple ID, activation code, iTunes Card serial number, and/or additional details. Apple Support will return the balance to your original gift card as long as you have not used the balance.
Emailing Apple Support
Go to Apple's support page in your web browser. You can send an email to Apple Support to request that your iTunes balance be refunded to the original gift card.
Click iTunes Store. This will be underneath Apps & Services.
Click Gift Card & Codes.
Click Questions about gift cards or codes.
Click Continue. This will be underneath See your support options. Apple will supply you with articles for common fixes.
Scroll down and click Email.
Fill in your information. You'll need to include your First Name, Last Name, Email, Activation code, and iTunes Card serial number. You can also input Purchased from.
Input additional details. In the Additional Details box, state your issue. Be sure to let the support team know that you would like to return your unused balance back to the original gift card. You will only be able to do this if the balance has not been spent.
Attach a copy of your gift card. Include images of the front and back of your gift card, along with your original sales receipt (if available). Click Choose file to select the images from your computer, or you can drag-and-drop the file into the box.
Click Continue. Apple Support will reply to your email within 48 hours. Apple Support will return the balance to your original gift card as long as you have not used the balance.
Comments
0 comment