Troubleshooting AirPods
Turn off Automatic Ear Detection. This feature causes your AirPods to pause whenever it's moved away from your ear. If it's doing this even while in your ear, you can turn it off. Do the following: iPhone and iPad: Connect your AirPods to your device. Open Settings. Tap your AirPods name. Toggle off Automatic Ear Detection. Mac: Click the Apple menu. Click System Settings. Click your AirPods name. Toggle off Automatic Ear Detection.
Clean your AirPods. It's easy for dirt and debris to build up on and in your AirPods since it constantly touches your hands and ears. Inspect the AirPods. If you see dirt and grime, you can use a toothpick or another small, pointed object to gently scrape out the dirt. To clean the outside of the AirPods, use a microfiber cloth.
Disable other Bluetooth devices. If you have your AirPods linked to other devices, make sure its Bluetooth is off. Your AirPods may seem like they're pausing when they're actually connecting to another nearby device.
Use your AirPods near your device. If you tend to use your AirPods away from your iPhone, iPad, or computer, the connection may get lost if you stray too far.
Fully charge your AirPods. If the AirPods keep pausing randomly, it may be at a low charge. Let them charge for about 1-2 hours inside the case and plugged into a charging cable before you try to use them again. Make sure your case is fully charged as well.
Make sure your AirPods are updated. AirPods usually update when it's charging and next to a device connected to Wi-Fi and Bluetooth. If it's been a while since you used your AirPods on Wi-Fi, connect it to your device and let it charge so any updates can install.
Re-pair your AirPods with your device. Select the device in the Bluetooth menu, and select Forget This Device. To sync it again, do the following: Using iPhone or iPad: Open the Settings app. Tap Bluetooth. Open the case (with both AirPods inside) next to your device. Tap AirPods on your device. Using Mac: Click the Apple menu. Select System Settings. Click Bluetooth. Open the case (with both AirPods inside) next to your device. On AirPods 1, 2, or 3, press and hold the setup button for 5 seconds or until the light flashes white. On AirPods 4, double-tap the front of the case so the light turns white. Click AirPods. Click Connect.
Reset your AirPods. This may fix minor issues with your AirPods. Make sure to disconnect them from any device by turning off Bluetooth on your device. Then, do the following: Put both AirPods in the charging case and close the lid. Wait 30 seconds. AirPods 1, 2, 3, and Pro: Press and hold the setup button on the back of the case for 15 seconds or until the light flashes amber, then white. AirPods 4: Double-tap the front of the case while the light is on. Double-tap again while the light flashes white. Double-tap again when the light flashes faster. The light will flash amber, then white.
Contact Apple. If the previous fixes don't work, you may need to contact Apple for repairs or a replacement. If you purchased the AirPods recently, you may be covered under Apple's warranty.
Why do my AirPods pause on their own?
AirPods may pause due to incorrect settings or a hardware issue. AirPods are designed to pause your music or audio whenever it detects it away from your ear. This can help retain charge and battery life. However, this feature isn't always accurate, especially if there's dirt accumulated on or around the censor. If your AirPods incorrectly detect your ears, you can disable the feature to stop it from automatically pausing.
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