'Rude & Disrespectful': Passenger Claims Lufthansa Airlines Discriminates With Indians, Paytm CEO Reacts

As Indians are facing issues with several domestic airlines, it seems like the problem has spiralled to an international level. Recently, a Reddit user shared a dreadful experience with a Lufthansa flight and accused the airlines of discriminating against Indians, especially those who cannot speak English.

The user claims to be a New York resident, who visits his family in India, and alleges that attendants of the airlines are ‘rude and disrespectful’ to Indian passengers. In a now-viral post, he highlights that both cabin crew and ground staff display offensive behavior when approached for help.

Recalling the behaviour of the attendant, he said “I asked an airline representative where I could fill my water bottle in Frankfurt” to which he (attendant) replied, “Do I look like the information desk to you, don’t ask me.” Sharing the ordeal of another Indian passenger on the flight, he said that two crew members insulted the passengers, “specifically those who were older and could not speak English that well.”

He claims that he saw this behaviour with several other Indian passengers who boarded the flight. “One lady was pointing to tea on the beverage cart and saying “yes,” because she could not articulate what she wanted well. Instead of being understanding, a crew member almost yelled at her and said ‘Open your mouth, and use your words’.”

When another Indian passenger wanted something as simple as a napkin, they were told to wait for their turn. He concluded the post by saying that he could not even imagine Lufthansa Airlines crew treating American or European customers this way.

“I understand the cabin crew role is difficult and demanding. However, I cannot justify spending ~800 dollars on a ticket and seeing that crew can just treat people in an insulting way. I will be giving this feedback to the airline as well.” said the user.

PAYTM CEO REACTS

The post of the user caught the attention of Paytm founder and CEO Vijay Shekhar Sharma who re-tweeted and said, “‘Can’t wait for Air India and Indigo to go places — many of us would rather not fly European airlines.”