New Delhi: In a major reprieve to air travelers, Aviation Minister Ashok Gajapathi Raju has confirmed that the government is considering capping the ticket cancellation charges while increasing compensation for denied boarding and also a steep reduction in excess baggage fee levied by airlines.
Suggesting a slew of passenger-centric measures, the Civil Aviation Ministry said airlines will have to refund all statutory taxes in case of flight cancellations.
In case of checked-in baggage, the airlines would be charging Rs 100 per kilogram for baggage weight in excess of 15 kg till 20 kg.
At present, Rs 300 is levied on every kilogram of baggage beyond the 15-kg limit. Only Air India allows free baggage up to 23 kg.
With regard to denied boarding, mainly due to overbooking, the government has proposed compensation up to Rs 20,000 subject to certain conditions. Besides, the Ministry has proposed measures to help passengers with reduced mobility.
To bring in the new measures, the DGCA has suggested changes to three civil aviation requirements and to an air transport circular. They would be put up for public consultations before taking a final decision.
In January-March period, 10 Indian carriers accounted for a total of 18,512 delayed flights, according to the data presented in Parliament during the Budget session.
Of this, budget carrier Indigo alone had 5,426 delayed flights, followed by full service carrier Jet Airways with 5,040 flights.
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