IndiGo Airline Grapples With System Outage, Flight Movement Affected

IndiGo airline has been facing a system outage since 12:30 pm on Saturday. This has affected flight movements and ground services across airports.

The tech glitch has made it difficult for passengers to board or book tickets and they are stranded at the airports.

Several passengers have taken to social media platform X to share their plight, urging the Directorate General of Civil Aviation (DGCA) to take note.

One of the passengers wrote, “@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering @DGCAIndia please notice.”

Another passenger wrote, “@IndiGo6E your services are down. I’m not able to book any Indigo flight on any platform including your own!”

The airline replied to the passenger, writing, “Mr Priyatham, we regret your recent experience with the user interface. We request you to DM us your PNR along with a snapshot of the error to check and assist.”