A mother of three in France claimed that her Samsung Galaxy J5 smartphone caught fire and exploded.
Lamya Bouyirdane told The Associated Press that she noticed the phone felt very hot and soon had "swollen up" and smoke was coming out.
"I panicked when I saw the smoke and I had the reflex to throw it away," said Bouyirdane, a resident of the French city of Pau who bought the phone last June on a website.
Her partner quickly extinguished it as the phone caught fire and its back blew off.
William Stofega, an IDC mobile analyst, said the incident in France was the first of its kind that he is aware of.
He also said that there's no easy fix for problems involving lithium-ion batteries. Manufacturing defects or even a little damage can result in an overheated battery and can potentially start a fire following a short circuit.
"We are unable to comment on this specific incident until we obtain and thoroughly examine the device. Customer safety remains our highest priority and we want to work with any customer who has experienced an issue with a Samsung product in order to investigate the matter and support them," said Samsung in a statement. "The issues with the Galaxy Note7 are isolated to only that model.”
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