Chennai Airport Faces Technical Issues, International Flights Delayed

A server malfunction resulted in significant disruptions to operations at the International Departure section of Chennai Airport.

Approximately 1,500 passengers experienced inconvenience as international flights were affected, with reports suggesting that up to nine outbound services were impacted.

The technical issue came to light around 1:30 AM but was successfully resolved by 6 AM, as per airport officials. Chennai Airport authorities informed that the technical problems stemmed from a network outage, which forced airlines to resort to manual check-in procedures, affecting a total of 18 flights.

The outage was attributed to fluctuations in the Firewall, but the IT team at Chennai Airport promptly took the necessary actions to resolve the issue. Furthermore, authorities mentioned that they are currently scrutinizing event logs to pinpoint the underlying causes of these incidents. Reacting to the outrage caused, social media users expressed their discomfort and concerns about connecting flights on X (formerly Twitter).

One of the X users wrote, “#Chennai #Airport all systems outage. None of the airline’s check-in systems are working. Emirates staff trying their best to check in passengers. Been waiting for the past 1.5 hours. Pathetic scene. Hope it’s not #ransomware attack. #ChennaiAirport.”

Some passengers also faced concerns about connecting flights. “I am currently having a delay to Abu Dhabi from Chennai Airport and they’re saying there’s a chance of me missing my connecting flight to Amsterdam. Is there a way you could help me out?” an internet user commented.

Additionally, a passenger expressed dissatisfaction with the Air India flight from Chennai, reporting a delay of over two hours. The X user wrote, “F No AI 563. Waiting at Chennai Airport for the last 2 hours to check in. But here people are saying system error can’t check in. Really bad experience with Air India. Kindly resolve the issue.”

The issue primarily affected international departures, leading to difficulties in tasks such as printing boarding passes and handling baggage. Consequently, international flights to destinations such as Colombo, Dubai, and Bangkok experienced delays.