How to Cancel an LA Fitness Membership

Obtaining the Cancellation Form

Log in to your LA Fitness online account. Visit https://www.lafitness.com/ and scroll over “Member Tools” in the top toolbar to bring up the dropdown menu. Click on “My LA Fitness” and enter your account details. If you don’t have an account, you can create one by clicking “Create an online account” button on the bottom right of the screen. When creating a new account, you’ll need to input your membership tag number which can be found on your membership card. If you don’t know your membership tag number, you can ask an employee at an LA Fitness to provide it to you.

Click “Cancellation Form” and fill it out. Once you get into your account details, you’ll see a link for a cancellation form on the right side of the screen. This form includes fields for all of the personal details that you provided to LA Fitness including your name, address, and phone number. Print out the form and fill in all the fields. Make sure that all the information on your cancellation form is accurate or it could hold up the process.

Obtain a cancellation form from an LA Fitness gym rather than online. If you can’t print the form yourself or you’re already at the gym, you can obtain a cancellation form from an employee at the gym you go to. Sign in using your membership card and ask for a membership cancellation form. If you have any additional questions about the cancellation, you can ask the employee.

Canceling Your Membership

Mail in your cancellation form using certified mail. If you use certified mail, you’ll receive a receipt when LA Fitness receives the form. Fold the form in half and stick in an envelope with a stamp. Take the letter to the post office and send the form to “LA Fitness, PO Box 54170, Irvine, CA 92619-4170” using certified mail. If your letter is postmarked 5 or more business days before your next billing date, you won’t receive another bill. If the letter is postmarked close to the billing date, you may be charged again.

Fax your cancellation form rather than mailing it. If you’re unsure of the fax number for your gym, you can either call your gym or ask an employee in person. Take the filled out cancellation form and fax it to the number provided to you and make sure to save the fax receipt. The gym should initiate the membership cancellation.

Talk to the operations manager to cancel your account in person. Visit or call the gym and ask to speak to the operations manager. Set up a time to meet with them and explain why you want to cancel and give them the cancellation form. The operations manager will then start the cancellation process. Operations managers are typically available in each gym from Monday to Friday from 9 am to 5 pm.

Call customer service to verify that your account has been canceled. Wait 48 hours for your cancellation form to be processed. Call the corporate number at 888-601-5870. Ask the customer service representative whether your account has been successfully canceled. If your account hasn’t been canceled, explain your circumstances and give them receipt numbers and dates when you submitted the form. Visit https://www.lafitness.com/Pages/ContactUs.aspx and input your zip code to find the local number you can call to check the status of your cancellation.

Call your bank or card company if you continue to get charged. If LA Fitness refuses to cancel your membership and you still can’t get a hold of them, you can call your bank or credit card provider to stop recurring charges on your accounts. Explain to the bank that you tried to cancel your account but that LA Fitness won’t cancel it. They will stop future charges to your card. You can also file a complaint with the Better Business Bureau at https://www.bbb.org/consumer-complaints/file-a-complaint/get-started.

Consider freezing your account rather than canceling. If you aren’t going to use your membership in the next 30 days but want to use the gym in the future, it may be worth it to freeze your account rather than canceling. Freezing your account costs $10 per month but will prevent you from having to pay start-up fees if you want to start using the gym again.